Return and Refund Policy

At RIDGEMONT, customer satisfaction is important to us. We want you to feel confident when shopping with us. If something isn't right with your order, we're here to help.

1. 30-Day Return Policy

We offer a 30-day return period. You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Include all original accessories, parts, and packaging.

• Be accompanied by proof of purchase or your order confirmation.

Items that have been used, damaged through improper handling, or modified after delivery may not qualify for a return unless the issue is due to a product defect or applicable consumer protection laws provide otherwise.

2. How to Request a Return

To start a return, please contact us through the Contact Us page on our website and provide:

• Your order number.

• The item you wish to return.

• The reason for the return.

• Photos or videos, if the item is damaged or defective.

Our customer support team will review your request and provide return instructions if your return is approved.

Please do not send items back before receiving return instructions from our team.

3. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible with your order number and clear photos or videos showing the issue.

After reviewing your request, we will work with you to find an appropriate solution, which may include:

• A replacement product or replacement parts.

• A refund.

• Another suitable resolution agreed upon with you.

You will not be responsible for return shipping costs when a return is required because of an error on our part or a confirmed product defect.

4. Return Shipping Costs

For returns due to a change of mind or personal preference, customers are responsible for the return shipping costs unless otherwise required by applicable law.

For items that arrive damaged, defective, or incorrect, RIDGEMONT will cover reasonable return shipping costs or arrange another appropriate solution.

Original shipping fees, if any, may not be refundable for change-of-mind returns unless required by applicable law.

5. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. The exact timing may depend on your bank, card issuer, or payment provider.

If you have not received your refund after this period, please contact your payment provider first. If the issue remains unresolved, contact our customer support team.

6. Exchanges and Replacements

If you receive a defective or damaged product, please contact us with supporting photos or videos.

Where appropriate, we may offer a replacement product or replacement parts instead of requiring you to return the original item.

Replacement arrangements are subject to product availability and applicable consumer protection laws.

7. Non-Returnable Items

Certain items may not be eligible for change-of-mind returns, including:

• Items that have been used beyond what is reasonably necessary to inspect their condition and function.

• Products damaged due to misuse, accidents, improper installation, or unauthorized modifications.

• Items returned without prior authorization, where return authorization is required.

This section does not limit any rights you may have under applicable consumer protection laws.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We can attempt to cancel an order before it has been processed or shipped. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible. In that case, you may request a return in accordance with this policy and applicable law.

9. Your Statutory Rights

Nothing in this policy is intended to exclude, restrict, or replace any consumer rights that cannot legally be excluded under the laws applicable to your purchase.

Customers in regions such as the European Union and the United Kingdom may have additional statutory rights, including applicable cancellation or withdrawal rights for online purchases.

Where local consumer protection laws provide greater rights than this policy, those laws will take precedence.

10. Contact Us

If you have any questions about returns, refunds, or replacements, please contact us through the Contact Us page on the RIDGEMONT website.

Please include your order number so we can assist you more efficiently.

Thank you for choosing RIDGEMONT. We appreciate your trust and look forward to serving you.