Shipping Policy

At RIDGEMONT, we aim to make your shopping experience simple, reliable, and convenient. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Order Processing Time

Orders are processed after payment has been successfully confirmed.

Our team makes every effort to prepare and dispatch orders as quickly as possible.

Please note:

• Order processing takes place on business days, excluding weekends and public holidays.

• Processing may take longer during promotional events, holidays, or periods of high order volume.

• Orders cannot always be modified or canceled once they have entered the fulfillment process.

You will receive an order confirmation email after placing your order.

2. Shipping Destinations

RIDGEMONT ships to destinations available for selection at checkout.

Available shipping destinations may vary depending on the product, delivery address, and shipping service availability.

If your location is not available at checkout, please contact our customer support team for assistance.

3. Shipping Costs

Any applicable shipping fees will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on:

• Your delivery destination.

• The products in your order.

• The selected shipping method.

• Any applicable promotional offers.

If free shipping is offered for your order, the applicable offer and conditions will be displayed on the website or at checkout.

4. Estimated Delivery Time

Estimated delivery times, where available, will be displayed during checkout or in the relevant shipping information provided for your order.

Delivery times are estimates and are not guaranteed. Actual delivery may be affected by circumstances beyond our control, including:

• Carrier delays.

• Customs inspections and clearance.

• Weather conditions.

• Public holidays and peak shopping periods.

• Incorrect or incomplete delivery information.

• Other unexpected transportation or logistical issues.

We appreciate your patience if your shipment experiences an unexpected delay.

5. Order Tracking

When tracking information is available, we will provide it through your shipping confirmation email or another appropriate order notification.

Please allow time for the carrier's tracking system to update after your order has been dispatched.

Tracking information may not become active immediately. Updates can take some time to appear depending on the carrier and shipping route.

If you have not received tracking information or need assistance locating your order, please contact our customer support team with your order number.

6. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully review your:

• Full name.

• Shipping address.

• Apartment, unit, or suite number, if applicable.

• Postal or ZIP code.

• Contact information.

If you notice an error after placing your order, contact us as soon as possible.

We will make reasonable efforts to update the shipping information before the order is dispatched. However, changes cannot be guaranteed once fulfillment or shipping has started.

Additional shipping or reshipment costs may apply if a parcel cannot be delivered because of incorrect or incomplete information provided by the customer, subject to applicable law.

7. Delayed, Lost, or Missing Packages

If your order has not arrived within the estimated delivery timeframe, please contact us with your order number.

We will review the available tracking information and, where appropriate, work with the shipping carrier to investigate the shipment.

If a package is confirmed lost or otherwise undelivered, we will work with you toward an appropriate resolution in accordance with applicable law.

A tracking status marked as "delivered" does not always mean the parcel has been handed directly to the recipient. We recommend checking:

• Your mailbox or designated delivery area.

• Around your front door or other safe locations.

• With household members or neighbors.

• With the local carrier or delivery provider.

If you still cannot locate your package, please contact us for assistance.

8. Customs, Duties, and Import Taxes

For international shipments, customs duties, import taxes, or other fees may apply depending on the destination country's regulations.

Any applicable charges and responsibility for payment will be determined by the shipping terms presented at checkout and applicable law.

Customs clearance procedures may also affect delivery times.

Customers are encouraged to check their local import regulations before placing an international order.

9. Split Shipments

Depending on product availability, warehouse arrangements, or fulfillment requirements, items within the same order may occasionally be shipped separately.

If your order is dispatched in multiple packages, tracking information may be provided separately where available.

You will not be charged additional shipping fees solely because we choose to split an order into multiple shipments, unless otherwise disclosed and agreed at checkout.

10. Address Changes and Order Cancellations

If you need to change your shipping address or cancel an order, please contact us as soon as possible.

We will try to accommodate your request before the order is processed or dispatched.

Once an order has been shipped, we may no longer be able to change the address or stop the delivery.

In such cases, please contact the shipping carrier where possible. Any return or reshipping arrangements will be handled in accordance with our Return and Refund Policy and applicable law.

11. Contact Us

If you have any questions about shipping, delivery, or order tracking, please contact us through the Contact Us page on the RIDGEMONT website.

To help us assist you more efficiently, please include your order number and the email address used when placing your order.

Thank you for choosing RIDGEMONT. We appreciate your business and look forward to serving you.